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Feb 24, 2013 7:30am EST
workers who could keep us his brand wasn't easy. >> i've gone ten years learning how to interview people and learning how to find what works or doesn't work for a service individual. >> and even if justin isn't doing the servicing himself, he still needs to make sure the work done is at the level his clients have come to expect from city aquarium. >> it's always been a struggle for me to let somebody else clean my clients' fis tanks just because i can always do it better. so i always request e-mails and photos of before and after each cleaning. i'm still very much hands-on even though i'm not there servicing the aquariums myself. >> justin also hired a general manager to stay on top of everything inside of the business. >> i handle the financial side of the business including invoices and regular maintenance and imagining the guys in the field, justin can really focus designing new tanks, coming up with quotes for new clients. >> it also meant clients had to get used to the idea that not all questions required justin's personal attention. >> i've tried very hard to have my clients unders
Search Results 0 to 1 of about 2 (some duplicates have been removed)